Advanced Module

Operation Manual

Understand the fundamentals of running a B&B business.

Contents

  • Cover Sheet
  • Contents
  • Professional Support and Contact Numbers
  • Business Values
  • Customer Service Standards
  • Key Policies and Procedures
  • House Rules
  • Safety
  • Business Etiquette
  • Dealing with Scams
  • Guest Bookings
  • Guest Procedures and CRM
  • Guest Behaviour
  • Grievances/Feedback
  • Housekeeping
  • B&B Software / Recordkeeping
  • Financial Issues
  • Staff Management
  • Contingency Planning
  • Food Preparation